Problem with usb connectivity

Question

I currently trying to connect the HIL101 to my Typhoon Control Center through either the USB or Ethernet port. At first I was using the 2025.2 and 2025.3 versions (tried with both USB and Ethernet) but I could never establish connectivity between the HIL101 and the Control Center, the device was never been found. Then I switched to the 2025.1 version and it only worked with the USB, after a month it stoped connecting (Unable to detect any HIL device). Here are a few strange behaviour that I observed:
- When the 2025.1 was not working and the USB is connected, just going to Device Manager would crash the program (Not responding) consistently. But if there is no USB connection, Device manager works just fine

- The 2025.2 and 2025.3 also have this strange crashing behaviour when I connect USB

Things I have done:
- Uninstall and reinstall the program with different versions

- Logout and login of my account

- Relog my hardware lisense
 

Update: I tried connecting to a different HIL101 device and everything works just fine with all 3 versions. I suspect this is a hardware issue, how may I resolve this?

Thanks

Answer 1

Hello,

This might be a firmware issue with the HIL101. During the booting process of the HIL device the LED located at the front of the HIL should blink twice after some time.

Can you check if it is blinking twice on your HIl101? Keep in mind that the LED will first be turned on without blinking for a certain amount of time (around a minute) before you see the blinking.

If it is not blinking this could indicate a firmware issue.

Best regards.

Comments

Hello,

Yes it does blink twice after a while

Best